01

Cumulative total active kWh consumption

Record/check usage trend

14

Load threshold

Compare with customer load, adjust if configured too low

31

Current total active power

Check load at moment of query

35

Current total power factor

If persistently low, investigate load/PF correction

40

Number of meter cover open events

Check tamper log; reseal if necessary

41–45

Last 1st–5th cover open times

Verify tamper history

46

Number of overload trip events

Review load demand; advise upgrade if frequent

47–51

Last 1st–5th overload trip times

Identify when overloads occurred

52

Number of power down events

Check supply reliability

53–57

Last 1st–5th power down times

Cross-check with outage records

58

Number of phase down events

Investigate supply-side issues

87

Reason for relay disconnecting

Use table below for action

00

Relay Closed

No issue, meter supplying load.

1

No Credit

(Ignore – prepaid only)

3

Over Power

Advise customer to reduce load; check load threshold config.

4

Relay Test

Normal test — no action needed.

5

Open Upper Cover

Reseal meter; enter clear tamper token.

6

Open Terminal Cover

Reseal meter; enter clear tamper token.

7

Remote Disconnect

Confirm if intentional (backend/HES). Reconnect if needed.

8

Not-active

Commission meter (default code: 12345).

9

Over Current

Inspect customer load for surges; advise mitigation.

11

Over Voltage

Report to utility; check feeder for high supply voltage.

12

Under Voltage

Report to utility; check feeder for low voltage.

13

Current Reverse

Inspect wiring/tamper; correct polarity.

14

Open Enclosure Cover

Reseal; enter clear tamper token.

15

Magnetic Field Interference

Investigate tamper with magnets; clear tamper token.

16

Current Imbalance

Check for phase/load imbalance.

17

Neutral Line Interference

Inspect neutral wiring/tamper.

18

Bypass

Inspect for illegal bypass; escalate if confirmed.

21

Voltage Imbalance

Investigate supply phase imbalance.

22

Thermal Overload

Inspect meter location (ventilation/overload). Allow cool-down.

23

Low Power Factor

Advise PF correction (capacitors).

24

Tariff Error

Backend config issue — escalate to admin.

25

Remote Reconnect + Local Trip

Local fault persists — troubleshoot cause (e.g., overload/tamper).